Functionality
Field service management capabilities are often the highest priority within an organization. This not only applies to revenue streams, but also the best means to create customer satisfaction, resulting in increased sales and referral opportunities.
Even though these capabilities have been identified as a high priority by most organizations, it is common for field service management and related activities to be managed in separate, low-functioning, un-integrated systems – or even in Excel – which is not a good use of anyone’s time.
Organizations need to leverage ERP software to give themselves the best opportunity to successfully manage these services. Field service management software can play a major role in accomplishing this.
Field Service best practices include:
- Work orders
- Labor and expense management
- Scheduling and dispatch
- Management of replacement parts
- Call center
- Technician demand and supply
